FAQ
Answers to our most common questions.
SleepBetter DarkOut Stickers
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From our BFFs at LatchLight
All orders are sold by SlumberPod, and shipped by Light Ahead LLC.
Light Ahead LLC typically ship within 1-3 business days. Orders placed Friday – Sunday will ship out the following business day. We offer various shipping options and times depending on the delivery location.
Once your order processes, you will receive an email confirmation from Light Ahead LLC with tracking information at that time. Once you receive that email, your order will generally arrive within 4-7 business days.
Returns/Exchanges:
- LatchLight has a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in its original packaging.
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About LatchLight
LatchLight® is a clinically backed, mom-founded product created by Light Ahead LLC, a company dedicated to helping parents navigate nighttime care with ease.
We understand the challenges of nighttime feedings, which is why we created LatchLight®—a hands-free, wearable, and sleep-friendly nightlight that also helps with latch positioning, designed to make those moments easier and more comfortable.
At LatchLight®, we're driven to provide more than innovative solutions. Our mission is to reduce the stress of nighttime feedings so parents can focus on what matters most—bonding with their baby and falling back asleep more easily after those wake windows.
SlumberPod and LatchLight share a common mission: to help families sleep better. SlumberPod loves LatchLight because it aligns perfectly with their commitment to creating a restful sleep environment.
LatchLight® is specifically designed to support parents during one of the most challenging times—newborn nighttime feedings. By minimizing sleep disruption and making nighttime care easier, LatchLight and SlumberPod work together to help families get the rest they need.
Email the LatchLight team at: hello@shoplatchlight.com
Shipping & Returns
All orders are sold by SlumberPod, and shipped by Light Ahead LLC.
Light Ahead LLC typically ship within 1-3 business days. Orders placed Friday – Sunday will ship out the following business day. We offer various shipping options and times depending on the delivery location.
Once your order processes, you will receive an email confirmation from Light Ahead LLC with tracking information at that time. Once you receive that email, your order will generally arrive within 4-7 business days.
Latch Light has a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in its original packaging. To start a return, you can contact us at hello@shoplatchlight.com. You’ll need your order confirmation number in your email. Items sent back to us without first requesting a return will not be accepted. Once your return is approved, please mail your product back to:
LatchLight - PO Box 5005-175, Rancho Santa Fe, CA 92067
Please allow 10-15 days for any credit adjustments to appear.
You can always contact us for any return question at hello@shoplatchlight.com.